Refrigerator from Lowe’s Quit Working

Posted: October 2, 2011 at 4:54 pm

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Our refrigerator we got at Lowe’s , is not 2 years old yet and it quit working. I called on a Sat and they told me they would have a service man out there to look at it the following Wednesday and it would cost me $85 for the service man to even come out. Well come Wednesday and there was a no show with the serviceman. On Thurday I called Lowes 1-888-775-6937 to tell them there was a no show on the serviceman. I am a senior citzen and this is very unhealthy for me. No ice. Food spoiled. I would think that customer service would be top notch at Lowes.

But I can see that it is not. I worked in business & retail for over 30 years, and customer service will either make you or break you.


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This review was posted in the Lowe's complaint department.


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