I bought a Groupon for one 14 X 19 large cookie cake from Cookie Express in Peachtree City, Ga. Ordered the cookie 24 hours in advance, was asked if I would like another flavor and given about 6 choices. I asked if they would qualify for the groupon and was told yes. Never was additional charges mentioned. When I picked up my cookie, I was told there would be an additional $8.00 fee for M&M flavor. I told the girl I was not told that and she conceeded that the the girl who took the order was new and may not have told me. They had my phone number so could have called to explain this at any time, no phone call was received. I explained that she did not say anything about it and this $8.00 meant I would never step foot in their shop again. I drove out of my way to get this cookie, could have visited a cookie shop closer to my house. I am hoping that groupon will stand behind there satisfaction guarantee and make this right.
Thank you, Kimberly A. Beahan
Are You Upset Or Frustrated At A Business?