I arrived at JFk early Saturday morning, around 6 am. The plan was to beat out the Hurricane that was soon to hit NYC on Sunday. Now, being that I was coming from Virginia, ensuring a spot on the plane was of great importance. Before I left the Hampton Roads area I placed a call to the customer service center to ensure that everything was in place for take off. I was assured that everything was fine, and that no changes were on the rise. When I get to JFk, several hours later, the airport shuts down and everyone is told they would have to leave.
Fast Forward to Saturday. Now, I call into the company to ask about re-booking my flight. My past flight QR 84 from Jfk-Doha and then Doha- Guangzhou CHina has been canceled, due to the storm. The Operator sets me up automatically for Tuesday, as-what she called it-an “Insurance Policy”. She never stated that there was a flight leaving out on Monday at all. After sitting on the phone for at least 45 minutes a pop, due to the high influx of calls, I decided to find out if I could change my flight from the final destination to Shanghai, instead.
I kept being told to call back in two hours to find out what the rate office had to say. 72 hours later and 3 operators too much, I was told that there is no way possible I could change anything. And, that the event wasn’t there fault. I pleaded with the operators, informing them that I had been sleeping on the floor in the forth terminal and I would really prefer not leaving on Tuesday, being that I have spent well over three days sprawled on the floor, already.
One operator told me she changed my flight to Shanghai, and that she had sent the itinerary to my email. When I checked, see set me up for the same flight she set me up for from the beginning. As of now, I am still in JFk, awaiting for a flight that does not leave until Tuesday night at 11pm. This was my first time ever flying Qatar airways. I was excited about my flight in. The service was nice and the people were polite. However, due to lack of compassion for customers, I am going to check out Emirates, or some other airlines.
I just couldn’t believe that after talking to 4 different operators, all they could tell me is, “It’s not combinable! We can’t do anything! THe rate office doesn’t talk to customers…oh, and the best one…..I will have to charge you to change your booking, because we already rebooked you for Tuesday. I guess that if I was First class or Business class, I would of had more luck. I was in economy. Those in economy class just aren’t worth the time!. Thank you Qatar airways for ‘Portraying” to be five star, however, lacking 5 star customer service.
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