I made a booking on your website on Sunday the 14th of October 2012, i have paid with credit card as i want to fly from Dubai to Cape town South Africa on the 6th of nov and return the 16th of nov.
the payment went off on my account as i recieved a confermation on my mobile.
However i never recieved any ticket on my email.
I phoned the booking office in dubai on the 14th of oct 2012.
They said that they can see the booking has been made and they will send an email to headoffice to send my ticket via email.
I then went to work and only checked my emails today, just to find no ticket.
I then phoned dubai office again just to find out that my booking has been cancelled. They then gave me the number for E.COMME, i spoke to Achmed who said that the money has been returned, but i didnt recieve any confermation on my mobile i told him as i am now unable to make any bookings.
I have vacation coming up and this is unexceptable as no one send me any email or follow up. And the worst of all the fares has gone up. I dont think any of your other passangers would be happy if they see what ive been through with qatar if i should place this on twitter or facebook regarding the poor service delivery, i feel really upset and feel what you have done is totally unfair and the world should know about this.
All i wanted is to be home with my family even if its just for a short period, but i take it that wont happen
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