Dear Qatar Team, I had filed a complaint regarding my lost baggage. I went to the US last week and it was the first time I was travelling by Qatar Airways. It was a Karachi-Doha-NewYork flight and back ( JFK to Doha QR 84, Doha to Karachi QR 318)
The experience was very disappointing since when i reached back to Karachi, I could not find one of my suitcases. The officials were not sure whether its at JFK or Doha. This was the first time my luggage was lost so I got really disturbed because my bag had all my important items and all the expensive shopping I had done in the USA in it.
I filed my complaint and went home. It was comforting for me to see on your website that the recovery time for the lost luggage is just 24 hours and I filed a complain accordingly. However, not only was there no response from your officials for the next 3 days (72 hours), nobody even picked the numbers they had provided me to inquire at about my luggage. Finally, I got through them after three days and I was told them they have not heard about my luggage yet and will revert. After 4 days, I was finally informed that my luggage has arrived from Doha and I should come collect it tomorrow. i went to collect it but for further disappointment, the suitcase was NOT mine. It was somebody else’s. and they still have no clue about mine. its been 7 days now, my suitcase had a lot of my important stuff in it, and i am very very upset.
nobody from Qatar Pakistan is helping and I really need you to look into this matter urgently.
Working in a service industry, what matters most is how happy and satisfied a customer feels with your service. Starting from a ride from newyork during which all the televisions on the aircraft were non functional (mind you, an 11 hour journey without a Television is highly frustrating) and ending with no baggage at Karachi, the way the entire matter was handled was pathetic. Thoroughly disappointed in the service, I do not think I would travel by Qatar airways ever again or recommend anyone to do so. Just thought that a global reputed airline like yours would treat customers in a much better way.
Karachi – Pakistan
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