I bought a Brand new Volkswagen Polo VIVO from Barons N1 City in Cape Town. I bought the car for my wife and is mainly utilized by her. She is experiencing problems with the car since receiving it on 23/03/2010, Problem being hard starting. Lots of issues with my 2011 Polo Vivo, mainly steering lock problems. You get the car eventually starting but with much effort. This type of VW car would be easily highjacked as you would not be able to get away from the hijackers in time.
You battle to turn the ignition, as it is stucked. You literally have to turn and force the steering wheel sideways and force to turn the key, even if the steering wheel in NOT LOCKED. I have noticed the same problem with my friends car VW POLO VIVO. He wanted to have the car towed to the nearest Volkswagen dealer after he had the similar problem. His car was standing for 3 days and did not know what to do as he was so frustrated and disappointed with his new Polo VIVO. Fortunately I went to visit him when he told me of the problem he is experiencing with his VIVO. I told him I have the same problem with my wife’s car.
I managed to manouvre and forced the same trick on his car and eventually managed to start his car. It is very aggravating and frustrating. My wife phoned me on several accassions after finished shopping. She is not so fortunate and just cannot manage to manouvre the key to start the car. I had to go to her rescue on so many accassions that I feel like setting the car alight. This has resulted that she no longer wants to drive the car and is NO LONGER KEEN on VOLKSWAGEN products any longer. We are driving Volkswagen all the years but this type of defect and embarresment makes me think of changing to another type of brand car.
I am driving a VW Polo 1,6 Comfortline which I bought brand new in 2006. I am very happy with this vehicle and I am getting excellent service from it. Because of this problem my wife does not use the car so often. The KM reading is currently on 18 269 after almost 2 years. Is this possibly a factory fault. I do not hope it cost a fortune to repair this car and request this car be repaired as soon as possible and hopefully covered under the factory guarantee. Anyone else experiencing 2011 polo vivo steering lock problems?
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