Back in July 2011 I opened a Kohl’s credit card account at one of their registers after making a purchase and received a temporary use receipt with my credit card number on it. After a couple of weeks the receipt had expired. After one month, I still had not received my permanent credit card nor a bill. I called the customer service number at Kohl’s (888-814-3555) and this rep with an indian accent told me sometimes it takes longer to receive the card, and to wait a little longer.
Sounded to me like he didn’t want to do any work to investigate what the problem might be. Well, it is now mid-September 2011 and still no permanent credit card or bill. Late last night I received a voicemail message on my phone telling me to “Call Kohl’s at 888-814-3555.” The recording repeated that message at least 5 times and very loud and rude, I may add. This morning I called to find out they were calling about my missed payment from the same 888-814-3555 phone number.
I told the phone rep about my call to them in July but she didn’t seem to care and told me if I didn’t pay before the 22nd it would reflect badly on my credit rating. I’m going to Kohl’s store tonight, paying the balance, and closing my account. (That’s a joke – - since I didn’t even receive the card yet.) I want NOTHING to do with them anymore. They can stuff their coupons. The problems aren’t worth any savings. I suggest you do the same.
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I tried repeatedly all day to make a payment on my Kohls credit card online or via 888-814-3555 phone number. I was not able to even pull the website up, yet I was able to connect to everything else I tried. Not sure of the problem but definitely very frustrating.
You took 42.79 from my bank account after issuing a credit for same amount 4 days earlier after calling 888-814-3555. I have talked all I am gonna. I have been given the run around. driven to the store as directed by you, took proof, pulled my bank account info and records of transactions and called and held on the phone for almost an hour…2 trips to local store… the maqnager told me you had a glitch to get copies of my bank statement and bring back so they could fax to corportae BUT ALL I GOT WAS A RUN AROUND AND I AM DAMN TIRED OF IT. YOU ROBBED MY ACCOUNT, WITHOUT PERMISSION, NO APPOLGIES, NO I’M SORRY’S NO NOTHING JUST 3 HOURS OF MY TIME, OVER A WEEK OF FRUSTRATION AND STRESS AND BURNT GAS AT $4.99 A GALLON…THEN WAIT WAIT WAIT ON PHONE OR IGNORED COMPLETELY. IF THAT MONEY ISNT BACK IN MY ACCOUNT IMMEDIATELY I AM GETTING A LAWYER!