I purchased a vacation package for family of 4 (2 adults and 2 children) through Priceline.com After the purchase I realized I could have save $173 dollars by purchasing them separetely from them. I called the customer service to refund the difference and they just e-mail me their policy and a coupon. This is what they advertise in their vacation package section. “By booking a flight and a hotel room together, with or Without a rental car, Traveler may save up to $500 when compared to reserving them seprately. Priceline vacation packages have the best prices.Guaranteed”
I strongly feel this is misleading consumers by false advertisement. Priceline should not be able to advertise these kinds of vacation packages without following through with their deal for customers. I was looking forward to something, and feel like I was victim to a scam bait and switch. I know there are strong words but that’s what the world is coming to. They should have given me a refund no matter what when I called their customer service line. If you have a website that people use your customer service should be a top priority! Quit figuring out ways to make more money and find ways to help people solve their problems more…
Priceline booked and charged me for an additional night that I did not request. I discussed the issue with the hotel front desk upon arrival and was advised to call Priceline. Priceline refused to reimburse the additional stay, a cost of $124.25. My job entails extensive travel, not only for me but for my employees (14 at times when I have used this service to book flights and block hotel rooms). Given this lack of consideration, I will now use competing companies unless I am granted a concession on this one-time circumstance. Thank you for your attention.
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