OMG, I never complain, ever, I have been in the service business half my life, this past july 2011, booked a room for two days on price line. On the priceline.com site, it stated this particular hotel was 5 stars, nice room, etc,etc, arrived there, room was on the first floor, it was horrible, smelled, (bathroom was nice) the bay window was cracked and would not lock. Went to front desk and asked them hopefully if they had another room, “no” unfortunately, however, the nice lady was aware of the broken window and it was on “the maintenance list”.
I had used a coat hanger to prop under the sliding pane to reduce the length the window could slide open. Had no choice and stayed the first of three nights, my 72 year old mother was just not comfortable in this room. “the window still could slide open wide enough for some one to fit through”. We left the next morning. To date, price line has charged me for the three night and has not responded to my messages, (if you can reach a real person and not stay on hold for 20 minutes) “no response from them what-so-ever.
BUT they have certainly made sure to fight the complaint I submitted to my credit card company. I am damned if I am going to be charged for three nights when this company advertised this certain hotel to be 5 star and fancy. For gosh sake, “IT IS NOT THE MONEY, IT IS THE PRINCIPAL. “your a joke price line and should be held accountable for your false advertisements, to consumers. Have a nice day.
Are You Upset Or Frustrated At A Business?
- priceline hotels are rigged