Priceline Complaint: No Free Airport Shuttle as Promised

Posted: October 20, 2012 at 12:55 am

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when booking with priceline i haw a free shuttle offered with my reservation. upon arriving in germany and calling the hotel i was told they didn/t have free shuttle service( sheraton frankfurt congress hotel 4 star) and had to pay for 4 taxi rides totalling over $80 euros ($100) to get to and from the airport. the desk clerk at the hotel confirmed this had been a porblem before with priceline, and that their website had taken the free shuttle offer away. i know i saw this on their site. no help at all when contacting customer service or customer relations. BUYER BEWARE!


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