I purchased a Toyota Kluger Grande from Newtown Toyota in Jan 2011, and sent it in for a 20 000km service. The car was handed back with the following problems: All controls in the car were tampered with; blue tooth connectivity was tampered with and had to be repaired by another workshop; vehicle went in clean, and returned in a filthy condition; and so it goes on.
I notified the Service Manager and he committed to attend to the matter, who did absolutely nothing. I then recieved a call from after service and she confirmed that the matter will be addressed and she would contact me – no response
By comparison I bought a Honda from Honda North- one third the value of my Kluger – the service and attention to detail is absolutely oustanding by comparison to Newtown. As an example- Honda North collects my Honda, services, cleans the car, and returns it to my house.
This is a significant difference to a company that cannot get a service done properly, let alone claening or pick up / returning the vehicle. And notifide the Mnagaement at Newtown, and they did absolutely nothing about it !!
Newtown Toyota needs to get some information from Honda North on how things are done.
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