The LG service for the customer is very pathetic it is mental torture if your music system has any problem or not working properly.The reasons for the above condition are as follows. I always have purchased LG product but after the below incident I have taken oath not to but LG products in future & if any of my friends inquire about LG, I am definitely going to tell the below problem. * On 13th of December 2011 I lodged a complaint the said call was attended on 15th of December by service engg Sarvash.
The call should be attended within 2 hrs or 24 hrs which was not done as per the LG policy,secondly the said service engg was going to my house to check the music system was very busy on other call .I followed up & he said that at 16.30 hrs he will be at house ,he never turned up & the call was closed without my knowledge, saying that the customer has agreed to bring the music system to the service center & i was not aware of it .I came to know about it on 19th of December 2011 when I asked why the delay in attending the call .Again a new complaint was lodged the complaint no (RNA 111219020130).
2. the engg Sartvash was to visit on the same day he did not come. The next day he said that the system to be send to the Lg service store.
3. On 21st -11-2011 I had taken music system to LG store ,till date I have not received any call .Again after my call they are saying they will look into the matter casually.
4. I have given them a list of what is to be checked of my system
5. I was also given contact number of Head LG Survan Sawant but she never picks up t he phone
Such mental torture to the customer .The service & staff are not sincere in work,due to which I have not desire to buy LG product.
Your statement LG ” life good” does not seem to be good.
I know that they will be no response for this mail but it for my satisfaction I have addressed my problem ,now it up to LG to decide.
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