To whom it may concern. I have had an account with Planet fitness and recently i had my name logged onto ITC check. when i signed up i didn’t want to commit for three year contract and the guy who enrolled me said that if you don;t swipe your tag for three months the account gets frozen per se. The problem arose when i did not get any calls or emails nor any post from the gym in over close to two years.
I phoned Planet fitness Montana ,which was my branch, and then the lady there told me I was over due almost R4400. This was unacceptable and the lady put me through to accounts department where a gentleman told me that the money is not even reflecting at head office. the service then was so poor i could hardly believe it, he gave me number for the company that deals with the handed over accounts and there, after a hug struggle with finding the right person to speak to, i spoke to some form of management that told me they have had no details of my account.
After I told him the situation he agreed that this was absurd and that he would sort it out. I then waited for a call from him but to no avail. The following phone call was from a lady wanting to take payment arrangements and she was very rude and stating that “it was my own fault that the account got in arrears”. Highly upset i agreed to pay R250 rand off a month on the account. As then i had lost my job and then spoke to lady to make a double payment for the outstanding month and the the following month i went to the bank and saw I was on the ITC.
This I find very unacceptable as there is no record of anyone from the gym or there credit offices that phoned me in the almost two years that i was a member. I went to see a lawyer earlier this week and said that I definitely have a foot to stand on.Now i don;t want to go that way as is will take allot of time and money and it very unnecessary to drag this thing out. I will make my payments for the gym and do understand that an arrangement stays, but it was your gym and there responsibility to notify when the debit order was not going through.
I have recently visited the gym and got the lady there to print my details as it was on your system and NONE of the info was incorrect, accept my address was wrong. But there is no way I’m going to get a bad credit record for the plain lack of service and professionalism that i have received.
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