Today my 67 year old mom went to get our family dinner from Pizza Hut in Mauston, WI. Our first mistake!!! Like so many times before nothing but disappointment. She ordered wings, Alfredo, Stuffed crust pizza, and bread sticks to go. They said it would be ready in 25 min. My mother left and went to do some shopping. She came back in 20 min. and yes she waited and waited and waited. When they finally came over they said they forgot the wings. She said forget them and went to the car. When she got to the car she noticed no Alfredo.
So she went back in and they blamed her saying she didn’t order it. So now she orders it and yes she waits and waits and waits. Now our pizza has grease forming on the top and the food is cold. She gets the food home and the Alfredo is is cold in the middle. I call the manager and he to blames it mostly on my mom and then tries to humor me with a free order of wings. What a disgrace, they disrespected my mother, and then my intelligence.
With the economy being this hard you would think they would work harder to keep customers not drive them away. I hope this manager gets taught what it takes to make a good manager and no its not to insult the customers…
Are You Upset Or Frustrated At A Business?