We received several Papa Johns promotional coupons in the mail. We received them on March o5,2012. We put the coupons on the desk for our guests to use. Next day we had a meeting in the meeting room and a guest had picked up one of the coupons. They tried to use it for lunch for their meeting ( buy one large pizza and get one large pizza free with the Papa Johns coupon) you had to order it on line.
They couldn’t get the coupon to work with the promotion code that was on the coupon. I tried it for the guest and it wouldn’t work for me either. I called the Dunn,NC manager and she said it happens all the time. I asked her if she could help me, she said no, you have to call the 800 number. Quote” they have this problem all the time.”
So, i called the Papa Johns 800 number and told him my problem with he promotional code not working. He tried it and it didn’t work. He asked me what the experation date was on the coupon . I told him 3/24/12. He kept trying and said he couldn’t get it to work . I asked him if he could put the order thru for me, he said no.. He told me to call corporate and gave me the number.
I called corporate and got a recording that said, quote ” if you have a complaint call your local manager or go on line and file a complaint. WHAT KIND OF SERVICE IS THIS!!! We bought our guest two lg.pizzas for Dominos…..
We are a national hotel chain. We will be taking PaPa John’s name off our guest resturant list. If they bring anymore coupons in our hotel and leave them or receive the in the mail , they will going in the trash. The tagline for Papa’s Johns is “Better ingredients, Better Pizza” It should be “Better ingredients, Better Pizza, Better Service.!!!!!
I am sure PaPa John’s spent alot of money on the advertising in actuality it being useless. How could such a big chain have such a ” I don’t care attitude….. Local big chain Hotel . If you want our name, just call your local manager in Dunn,NC
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