I would like to talk to someone in Authority at Microsoft about a disaster with your on line support at Microsoft. Everything was wiped off my computer by a Tech person who came on my computer remotely to fix a simple Silverlight problem. The computer was rendered useless – all my files and back ups were ‘empty’. My email program was deleted and the back up file for the email program I used. She was unable to restore to an earlier date! My emails to her Manager were ignored. Problem started 16th December – 2 months ago! I have over 80 emails to your support staff with absolutely no result and no forward movement what so ever.
I have spent hours on the phone and I have spoken to Team Managers, Microsoft Help, Customer and Partner Advocacy – North America.Populus Group @ Microsoft Corporation. and others. Ater giving me a Ref# they tell me someone will get right back to me. After a week I phone back, no one at that department recognizes the Reference# and I have to start again! Annoyed and Angry doesn’t even come close to how I feel about Microsoft today. Is this how Microsoft have trained their Staff to treat their customers? The people I have spoken to are like zombies who haven’t a clue what they are doing.
When I tell them the computer is wiped out- useless, Kaput, not working, they ask me if I would like them to put me thru to the Tech Dept to fix the Silverlight File problem!!! There is no Silverlight problem any more because there is NO computer any more – it is just a shell – a useless box!!!
Are You Upset Or Frustrated At A Business?