I recently had a blockage to my inward email. I worked with Bigpond for 1.5 hours & finally they recommended I contact Microsoft. The gent taking my call on the Customer Care Line suggested that I mail my questions for assistance. Guessing this would take a day or two once we agreed on what my problem was I then contacted my grandson who is IT literate but had not come across this problem before. He solved it within 30 mins. I merely advise you that’ customer care’ was not available except via emailed questions (and I was near the closing time ) and that once I had been given that advice he proffered “thanks for calling microsoft’.
He had advised that if I wanted to speak to an engineer the cost is $80.oo. Is there a better way? It also was difficult to home in on a ‘complaint’ heading (or perhaps I cannot read between the verbage).
Are You Upset Or Frustrated At A Business?