I purchased Microsoft 7 in too much haste and requested a refund on 15 Sep 2012. The request was approved and I was notified on 18 Sep that the refund would be implemented within 5 business days. It is now over 25 business days and the funds have still not found their way into my account (unless they have and have escaped notice). I have made several phone calls to Microsoftstore. They have promised to escalation the refund without success. The following case numbers were quoted to me during these phone calls: SR11884251123, 1185517436, 1185647199, and 1185517436. What is the problem completing the refund? I cannot believe Microsoft is struggling to finalise this. Please action this and let me know when the funds have been returned.
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