MCDONALDS HEAD OFFICE: It was a fine day when my girlfriend and I decided to have breakfast in a nearest McDonald’s Branch. We ordered the usual breakfast meal and eat while having conversation. It was my first time to eat in that particular McDonald’s branch. After having meal there was some hint taste of coffee in my mouth and got thirsty to ask for water in a cup over the counter. McDonald’s provides a clear cup of water with ice and for being thirsty, water was quickly drunk. The water tasted and felt different as anyone would swallow, as substance pass through the throat, it felt hot with a strong scent of chlorine followed with an awful bitter taste.
Most customers reacted on how the water tasted and quoted similar detailed words, also, unhappy on how the situation was handled from McDonald’s point of view. It was the first and would be my last to eat at McDonald’s who serves water with sanitizer and change my impression and experience as a customer.
I was traumatized for what had happened. I would do whatever it takes to encourage my relatives and friends not to try McDonalds that serves toxic chlorinated water. Hence, the owner wanted to pacify the situation by meeting in a mall restaurant, owner was not sincere in being apologetic. Instead, he was rude and displayed words of alligations in a raising voice.
We kept coordinating and assured us movement on the case. Year is already 2012, untill now we had never recieve any update as promised, and have decided to elevate my complain by escalating the matter to mcdonalds international.
Mcdonald’s had always been my most favorite fast food since I was young. It saddens me personally to know that Mcdonalds a renowned reputation, are being wreck by a mere branch in the Philippines, because of the substandard service and sanitation control. We hope to resolve this issue and have proper closure between two parties as coordinated to McDonalds head office to handling the situation accordingly.
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