i am a night hgv driver, and in barton, near leicester.. i had drove from exeter in devon to there to deliver goods. i had off loaded and had just left for the return trip, i saw this small macdonalds and thought i feel a little tired… grab a coffee. being 0130 in the morning the doors were locked so i went to the side window. i asked for a latte and the young girl there said “i’m sorry i can’t serve you as u haven’t driven through the drive through” i said i can’t as my lorry is far to big… she said ” i’m sorry sir i can’t serve you, company policy” can i speak to the manger please..
a woman in her late 20′s came to the window and said with out using the drive through i could not be served, i said, but i can’t go through the drive through, she said well i can get the sack if i serve u… i said ok, forget it, but if i fall asleep and kill people and myself on the m42, i think it could be down to you both, just a coffee’ not much to ask!!!!
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Today my husband and I devided to get our anniversary milk shake at McDonalds. Every April 17 we get one. We when to the Lehighton store. Recently you changed the milk shakes and there not as thick as they use to be. So, I asked the girl to make it thicker with ice cream. The girl looked like I was speaking a different language. She asked her manager, who, made such a big deal out of it. She wanted to charge me for a sundae plus the shake. Now I adk you… how hard is it to dump a little out of the shake and add a little ice cream. I’m sure your company would not go out of business pleasing a customer. However, it will if people walk out not buying nothing…as wr did. There was 3 people figuring out what to do. It wasn’t rocket science.