I had purchased a Samsung Television Set and for that matter, I have a lot of other Samsung products However, it pains me to write this letter insofar as one of the TV’s at my residence is concerned. It also pains me because of the manner and method in which a Company of your stature indulges in deficient services and has a very casual approach towards its customers. This attitude gives the impression that once an item is sold by you, your responsibility is completely discharged.
You will appreciate that the TV has been purchased by me for a valuable consideration and it would be expected that the same would work properly. However, a system problem started developing wherein the TV has a colour patch on the screen in a corner which is highly visible.
I accordingly complained to the Dealer from whom I had purchased the said TV and also to your Service Centre in Goa.
Service order no- 4127047244 / customer no-8439946022 dated :14/02/2012
Purchase date:23/12/2011 / Dealer: Talauliker electricals Margao- Goa
Your Samsung technician attended my complaint and found that the P.T.C is defective for which he replaced, still the problem remains the same so he finally founds that the entire picture tube needs to be replaced for which I refused to do so. I spoke to Mr Sunil in your Goa office[08322711352 / 9371105105] he assured me that he will give me a replacement or refund my money that was on 18/02/2012. After that I have not received any feedback from that company nor from the dealer . I called the dealer many times he always inform me that the company will take the decision but for how long.
Sir it is painful to say that a company like Samsung takes almost a month to take a decision . I strongly request for a replacement of my television or as said by mr sunil refund my money. I do not accept such major repairs within one month of purchase.
I kindly request a full replacement of my television as soon as possible.
[house 575, anthoi, guridolim, chandor Goa India. # 08322784826]
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