Macys online credit services have taken an unauthorized amount of $ out of my account. I made a payment on time with confirmation #. That transaction is complete. I got a phone call saying they didn’t receive my payment, then an e-mail stating thank you for my payment which was a large amount that I did not authorize. Looked at my statement on line and it shows this. This is illegal! Closed my account! Many hours spent on trying to get answers! Poor customer Service and rudeness! Will never do business with online services again! They said this has happened to many of their customers recently due to their new online services!
My story is too long to detail, but here is the summary – We (wife & I) accepted a christmas time deal to get an additional 10% discount on all Macys purchases if we bought more than $250 by Dec 31. EVERY DETAIL OF THE DEAL WAS A LIE. In January I called to complain that we didn’t get the discount or the return of the $25 fee paid to buy in. After many many calls to India where we were promised help – wait until the next statement they said – by the receipt of the June statement there were over $200 in additional fees and interest added to our account. We (Macys) will ruin your credit rating if you don’t pay was the message.
Our only choice was to pay the EXTORSION anount in full, which we did – weeks before the due of the June statement. In July we received a statement with $2.00 owing. I called again. The indian lady didn’t know where the $2.00 came from. IF YOU HAVE ANY BRAINS YOU WILL NEVER WALK INTO A MACY’S STORE. WE CERTAINLY WILL NOT NOR WILL ANY OF OUR FAMILY – ALL 61 OF THEM.
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