We live in Sparks Oklahoma and bought new windows in Febuary 2012 had the installed in March 2012 ( FROM LOWE’S in SHAWNEE OKLAHOMA). We have been trying to get an issue taken care of within two days of having our windows installed. There is a whistling sound coming from our windows every time there is a strong wind. The first complaient brought back the same installers that put our windows in.
The window in the living room needed a tiny piece of stripping that he replaced( he saw daylight through the window which I thought should’ve beed found on day (one) of installing and the INSPECTION) and told us the problem was fixed. Next he moved to the bedroom windows( we ask that all windows be checked) and he informed us that we didn’t close the windows properly and HE closed them and said the problem was fixed there also.
A few days later when the strong winds made the same noises we started calling right away. We have been put off at every turn and WE are very unhappy with these windows and people telling us that OKLAHOMA WINDS sometimes causes problems like this( something about the weepholes around the windows. I DON’T CARE ABOUT ALL THAT..I WANT MY WINDOWS FIXED.
A phone call this morning from MIKE,we were told we are a ” waiting list” and it will probably be three more weeks ” BUT THE WORK ORDER HAS BEEN TURNED IN”. Is that suspossed to satisfy us? IT DOESN’T!!!! We moved here from Choctaw Oklahoma and had brand new windows put in before we sold our house.
We have experienced the Oklahoma winds for the past 7 years that we’ve lived here..but those windows never made nosies like these do, and in fact the windows that were in this old house in Sparks,never made noises either and this house was built in the 80′s so please don’t tell me that it’s going to happen sometimes.
I could go and on about how unhappy I am and I don’t care who’s at fault here, THE INSTALLERS, THE MANUFACTURER, LOWE’S..Please get this problem FIXED. NOW, not three weeks from now! I’d like to know what kind of list we’re on too, that we have to wait that long to get this solved.I would NEVER recomend Lowe’s for windows to anybody. That’s a FACT!
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