I’ve been a loyal customer of lowes for over 35 years and thought i was dealing with an american company. Today 9-6-11 i called the customer service number and got a female in india. She could barely speak english and i could not under stand what she was trying to say. She could not understand my question (complaint). I finally ask her to transfer me to some one in the U.S. After she kept asking me for more info i again told her to transfer me to someone in the U.S. She finally did. That person could not answer my question (complaint) either.
I instructed her to cancell my credit card as i would no longer be a loyal LOWE’S customer. I will still go to lowe’s for small items because they close, but for anything over $10.00 i will go elseware. When i deal with an American company i expect to deal with an American company, not somebody in India. We had purchased several appliances from Lowe’s in the past. Nothing prepared me for the range purchase mishaps. The sales person was helping two customers at once. She was so unprofessional that we could not tell who she was speaking to. We were told that the range we wanted was out of stock, but there was an “out of the box” range in the back. We were told to call and speak with the manager regarding the condition and price of the “out of box”.
After 6 phone calls, 4 different stories; from they didn’t carry the range, to there is one in box, we purchased the stove. The stove does not work properly. They sent out a repair person who told he had been to see a total of 4 people with this particular stove over the last several weeks. None of the stoves worked properly. Why sell bad product Lowe’s?
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