We were at the Homestead FL Lowes and decided to purchase a washer and dryer. Mr Jose Lopez made the sale and he was pleasant. He promised a Friday delivery date. We were going to leave for our home in Chicago but decided to extend our stay in until Saturday for the delivery.
On Friday we received a call from Mr. Lopez that the washer would not be here until Sunday.
We extended our stay until Monday.
On Tuesday the delivery was made. The dryer had a small dent / scratch on the front panel but not wanting to delay our departure even further, we decided to live with it.
The unit was installed. Since hooking up the dryer is a bit tricky we had them test the dryer. It was working properly. We gave the installers a $12.00 tip. He gave me a bag of parts that he said we did not need.
Not five minutes after the installer left they were back. The “leader” said he forgot to turn on the water.
Since the washer and dryer are stacked they had to pull out everything. Not a small job. The “leader” did something with the water shut off valves feeding the washing machine.
They re installed the washer and dryer and we had them test the dryer again. It worked fine.
Shortly after they left we attempted to use the washing machine. It was not getting water. I called Mr. Lopez who was not there. I spoke to a Mary Rodd who was interested in helping me. She turned me over to a gentleman, I think Dave. He told me that this model uses very little water and I was just not seeing it in the window. He suggested we let the washer go thru the full cycle. We did. The clothes were as dry as when we put them in.
I called the manager Annette. She said the earliest she could get someone out to look at the problem was Tuesday. At this point we had to cancel two long standing doctor’s appointments.
On Tuesday a man showed up. I was not here. He pilled out the stack. He found the problem. Both the hot and cold water valves were turned off. He turned them on and the washer started to fill with water. At this point he shut down the washer and proceeded to hook up the dryer.
He completely mangled the dryer vent. He told my wife I needed to buy some “new fangled” dryer connection at the local hardware store. He left the unusable washer and dryer in our hallway.
I went to the hardware store and they knew nothing about anything more up to date than what I had. I purchased the the same parts parts your man mangled. When I went to install them the drain hose from the washer fell off. It was not clamped and there is no way it would have held thru a full wash. The apartment would have flooded.
Other than the registration card for the washing machine there was no owner’s manual. We downloaded the pages we needed and it clearly shows that there is a clamp required to attach the drain hose to the washer.
The bag of parts the fist installer gave me, that he said I did not need, turn out to be the leveling legs. There is no way to level the stack.
Being 75 years old there is no way I can remove the washer and dryer and correctly install the leveling legs.
Lowes owes me something more than the $12.00 tip I gave your agent.
Now that I have cooled off and can intelligently discuss this, a $200.00 Lowes gift card seems about right for my troubles. .
Donald E. Schlegel
18904 South 113th Avenue
Mokena IL 60448
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- washing machine shut off valve lowes