I have spent over $10,000.00 dollars in the last 8 months in the Lowe’s in Sierra Vista. Most was in the since April of this year. I purchased kitchen cabinets and countertops, remodeled two bathrooms, purchased all my kitchen appliances, refrigerator, stove, dishwasher garbage disposal. I have purchased 65 boxes of vinyl flooring at $48.00 a box. I purchased all my valspar paint to paint the complete interior of my home.
I went to buy a freezer and asked for a 10% discount which would have been a whopping $18.00 and the management Todd and Chris both refused to give me a discount even though their on the floor employees were aware of how much I have purchased and tried to explain that to their management. They stated that they were not authorized to give a 10% discount unless I found the item for less at “Home Depot”.
I cannot believe that Lowe’s would not authorize their management to make a common sense decision and lose a customer for $18.00. How do you get a hold of the Lowe’s complaint department other than make a phone call?
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On January the 9th we took two windows back that we could not use. I went to the front desk ,i had to wait until these two ladies were threw talking about what they had for lunch. we finally got our money back, weny to pick out a sink, shower, commode. The guys name was Roy in Bowling Green Ky. What a jerk. we ask to see a 36 inch and 38 inch shower stall he went on the second level and said NO we dont have it they dont make it any more then he said we can get it in a few weeks, we told him we needed it sooner, well he just left the area. Needless to say we did not get our sink or comode or nothing else. Lowes just lost around 7,000.00 bucks. we are doing a lot of changes in our house. Thanks to Roy.