MD LG Head Quarter
Subject: Complaint of Defected Microwave oven purchased from Tohana (Fatehabad – Haryana)
Date: 20th October, 2012.
I Bhoj Raj, Lecturer – in – Biology, resident of Tohana beg to state most humbly that :
1. I purchase Microwave oven ( Worth Rs. 11300 – 00) from M/s Singla Electronics Railway Road Tohana – 125120 on 29th December 2012 for personal use.
2. When I reached home on the same day, I wanted to operate the Oven, but it did not work. At the same time I contact the Shopkeeper to come and set this oven right. But He did not respond and asked me to contact customer care for rectification. I contacted many times customer care drawing no solution of my predicament.
3. Detail of the complaints as follows:
S. No .Complaint No. Date Remarks
1 RNA 120719027918 19/7/2012 NO Response
2 RNA 120912089382 12/9/2012 NO Response
3 RNA 120417057293 NO Response
4 RNA 120919034844 19/92012 NO Response
5 RNA 121003047724 3/10/2012 NO Response
6 RNA 1210030447724 12/102012 NO Response
4. Only once the technician visited my house to remove the fault in the micro oven. When he left the house, the device again became faulty in on time. I again contacted. I found indifferent behavior of the dealer and the technician.
5. I am an educated person and feeling very anguish and finding no help for my remedy. I am feeling why such a giant and reputed firm dealing with electronics and home appliances is not responding in the sophisticated and competitive world.
6. I hope very very positively, LG will take heed seriously to remove my misunderstanding about LG and resolve my problem without further delay.
Thanking you in anticipation.
1042/12, Indira Colony, Near Bus Stand
Tohana – 125120
Distt: Fatehabad (Haryana)
Phone: 9315445266, 01692220766
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