Before I escalate the matter with my jurisdiction to Attorney General and then to the Attorney General of Alabama, I am providing LG Electronics to resolve the issue. My washer and dryer were improperly installed and due to negligence of a direct LG Electronics vendor my washer is not working correctly. I called to LG Electronics and scheduled for the specialist to come in and service the appliances. Vendor of LG Electronics called me and said that he will be at my place in between 2 and 6pm. I am a single mother and work 50 hours a week to provide for my family! I called LG Electronics today to re-schedule and the rep was very impolite and was talking over me and insisted that LG Electronics will not be able to accommodate my schedule, when I asked for supervisor she hang up the phone. ALL I want to use my $1600.00 appliances and be respected and appreciated as a customer. Please escalate the matter and replace my appliances. I am giving you 5 business days to respond and then I am filing the complaint with attorney generals in both, AL and FL. Thank you. Mrs. Johnson.
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