I was shopping at the store located at Bay Parkway Brooklyn,NY on Dec.28,2011. The mananger of the store did not honor my 15% of coupon when I used my Kohls charge for my purchase. I had purchased two pairs of gloves,3 Kohls Cares books and 2 kohls care stuffed animals. I also had a $20 kohls cash coupon as well. My Kohls cash was applied, which only $19.20 came off because it can’t be used for the purchase of Kohls Cares items. The cost of the two gloves came out to be a total of $19.20. I said to the mananger that the 15% didn’t come off. He said he needed to void the entire order so that the 15% could be applied.
So I waited while the order was voided and then rung up again. Well the total did not change from the first time it was rung up. I again addressed this to the mananger and he proceeded to tell me that I received one of the stuffed animals for free. This was ridiculous because I had 7 items and that’s what was exactly on my receipt. There was no minus of any item cost on my receipt. When I was showing him the receipt he then said that I received 15% off the gloves because it can not be used for Kohls Cares items.
Again, this is ridiculous because it was not on the receipt. In fact, as I stated before the total amount was no different then the first time the items were rung up. At this point it was infantile,and I was just too disgusted to continue to explain to this manager. In other words, I paid more then I should have. I didn’t even get credit for the remaining $0.80. I know that it’s not a lot of money that I am speaking about, but in today’s economy every bit counts. I want to officially report this manager to his superiors. He was incompetent, unaccommodating, and argumentative.
I don’t know his name but I can describe him and the time he was working at the store. He is an Africian American male about 5″10 and pudgy. He was working the night of Dec.28,2011 until closing. Before this I have never had a problem shopping in Kohls. I had always respected the kind of personnel that this store had employed. Everyone that I had come in contact with prior to this was compentent,polite,and very accommdating Howerver,I no longer feel that way. I am an advit shopper at Kohls,but if this kind of treatment happens again I will only do my shopping at Walmart.
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- KOHLS AT BAY PARKWAY
- will walmart homor Kohls cash