I am a regular Koh’s shopper and I have never had any complaints. I received a gift certificate and went to the store in Doylestown Pa. i bought some clothing and paid for it and when I got to the car realized the girl at the register had charged me too much for one of the sweaters. I had bought two exactly alike. The sign above the sweaters said they had been reduced. This was not a clearance rack, but all items below were the same price. I went back in the store and went to the register, but was told I would need to go to customer service.
I waited for quite a while and when it was my turn the women asked me my problem and I told her I had bought two sweaters exactly the same, but they had been different colors. This very grouchy lady said just the one was on sale. I asked her if she could come over with me and I would show her where they all were and she could see for herself. She would not and made a big scene and that I could not have the sweater for that price. I got my money back for the one sweater and I went back to the rack and there was a very sweet girl there. I asked her why they would not believe me that they were all the same, just different colors.
She said I was positively right and should not have been spoken to that way. My husband went back to customer service to show the woman the sign and she just told him she did not want to hear anything about it. I went back to the register and did buy the sweater. If this is the way the help treat the customers I might not be going to Kohl’s anymore. It is not my personality to complain, but thought you should know who is treating people like this. She was an elderly woman and unfortunately I dd not get her name.
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