I have been a loyal customer to Kohl’s for quite a few years. I signed up last year for a Kohls department store card, which I used during Christmas season. After the holidays I started making small payments to Kohls to pay off the card. However, I have had to be out of work since the end of July due to having surgery. Yes, my account is past due. I have been trying to make small payments. However, Kohls has been calling me incessantly about my account, and it is making me very upset as is my husband. I have tried explaining my situation to whoever calls, which I have spoken to several people about. I am tired of repeating my story over and over to different. Why don’t they take notes, or take my situation into consideration. The phone calls start before 8:30 in the morning, and don’t end until about 8:30 at night. I don’t need people calling my house 7 or 8 times a day. This is getting more than annoying. I have stopped answering their calls because I have nothing else to tell them at this time. As soon as I start back to work I will make a concerted effort to pay off my card. In the mean time, the phone calls need to stop. This is bordering on harrassment and I am about ready to contact the better business bureau. How many times do I have to reexplain myself? I don’t feel like anyone is listening to me. I don’t need phone calls before 8:30 in the morning.
Please do something about this. It makes me feel like cutting up my card and never using it again and never shopping at Kohls again because of this constant phone calling.
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