I paid off what I thought was my account only to find that the person who accepted my payment applied the funds to an account that was dismissed through bankruptsy over 5 years ago.
I didn’t even know about this account.
I called to complain that they overcharged me and that is when I found that they could not find my payment.
When I complained about this, I was asked to fax over my payment information (which I did the very next day).
The financial group who looked over my information found nothing amiss; but did not tell me why? I found out a month later, when still complaining, that I had inadvertantly applied the payment to a bankrupt account.
When I explained that I did not, that whoever accepted my payment applied it to the wrong account, I was told another inquiry would be completed with the same financial group.
now I find out today (10/16/12) that Kohls will not listen to me any longer, does not care that I had no idea of this second account and that they are the ones that made the error. So now what do I do?
I not only am responsible for paying off my account (again); but now I have all the extra fees because it took them 2 months to tell me they were not going to listen to me anymore.
Are You Upset Or Frustrated At A Business?
- payment applies in the wrong account