Kohl’s Complaint: Online Ordering Problems with Website

DO NOT ever order online from Kohls. I placed my order on 11/29/12, my credit card was charged right away, after 3 days of the order still showing the same status I emailed the Company….no response…emailed again…no response. Finally on 12/5/12 after 20 minutes of holds and computers , finally spoke with a human being. The CSR explained that there was a “glitch” in their system which did not update some of the orders to show that they had shipped. She even went so far as to “READ” a memo which they received from Corporate regarding the problem. She kept re-assuring me the entire order had shipped out together from the same warehouse but due to the “Glitch” could not get a tracking number. Well guess what, I received an email the next day stating a shipping label was created 12/6/12, but it was for only 1 item. Later in the day another email stating a shipping label was created 12/6/12 for the other 7 items. The kicker… they then sent a 3rd email stating they cancelled an item. Each shipment was from a different facility!! Oh and by the way.. the items are going to arrive on 12/14/12!!! Which means now we have to pay extra in shipping costs to get these items to family members for the holidays!! How can a Company of this size take more than 1 week to process an order????? I had ordered from (6) other online companies both major chains and smaller store DAYS after ordering from Kohls…and have already received every item. REALLY 1 week to process an order!!! NO THANKS!!! I will take my business elsewhere !!

Need to File a Complaint?

Click Here Now

Tags: Problems with Kohls Website, kohls order problems, kohls online order problems, kohls online ordering, kohls online problems, Kohls Order Online, Kohls Online Order Issues, kohls ordering online, kohls ordering dept, kohls placing order
Complaint Form
Image of Upset Person

Click the photo now to get started