Kohl’s Complaint: charged for order – didn’t get

Posted: October 9, 2012 at 7:51 pm

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on Sept. 27th I placed an online order with Kohls – which I have done many times. The order clearly states my package will arrive between Oct.2 and Oct.8. When I did not get it by Oct.9, I call customer service. I was told that it went from Fedex to the Post office, where it was now – wrong, I had just come from the Post Office, but went back again as something that I ordered I needed TODAY and would not have ordered at all if it wasn’t guarenteed to be here. The person that I spoke to ask me if I would like to reorder??? that wouldn’t help much for today either! So now they have charged me but I still don’t have my order.


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