Please I need your intervention now. Kia Midrand is really giving me hypertension now. I stil don’t have a car licence disk! I bought a car and was given temporal permit as usual. It expired afta 21days, I went to kia to get my number plate, I was told it’s still not ready. They gave me another temp permit expiring today 14th. Yesterday, I went to kia and was told number plate is not ready but Nash,a salesman would deliver it to pretoria where I’m residing. I am still waiting, no Nash, no call for apology, no permit neither number plate.
I have been moaning about the service I got from the beginning from them until Denzel at web customer service intervened. I think I was the first to buy this new picanto in gauteng as a whole. I have been waiting for this car since I saw it online, february when wheels.com was talking about Audi who drew it. I went to the web online support,requesting them to let me know when car has arrived. I kept on calling, surfing , going online just to keep my patience strong. Finaly july15 it was launched. I tried dealers, they said it had not yet arrived due to snow. 21st July I bought the car. Believe me we were struggling for the colour, no one knows which colours were coming. Fine, I tried to understand cos maybe I was quick before they knew anything about new picanto.
What keep bothering me is the ignorance and poor service from Christo, the manager. Believe me, he never came out to speak to me afta I waited from that 21 july till my BIRTHDAY 2 August where I had to go for any colour. I never saw his face at all as the first customer to buy this new car in his branch ON MY BIRTHDAY! I was there for almost two hours waiting waiting for Nash to get full info from headoffice . He kept on going to the manager but he would just peep.
He stil did not make any effort for me to understand what next about car disk because he is the one who refused with another permit yesterday. They don’t bother meeting me halfway in terms of service, I keep on leaving work in joburg to them and I see other dealers delivering products to their customers at work like that permit was going to be delivered. I really regret choosing their branch, this always pains my heart but now again it’s worst.
I love kia product. If they valued me as their important customer, do you think they were not going to follow up and give me update in everything! I am really troubled in spirit. Please help Me kia, I will not call them again , I will use taxi whilst waiting for the disk.
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How sad. Quality customer service must be practiced because in that way customers can be retained and will continue patronizing the product.