A few months ago, my car died while driving. When I called Kia, they asked if I was out of gas, and I said, the light is on but I know it’s not out of gas. After a few back and forth phone calls and trying to get it started it started briefly and then died again. Long story short, I towed it to Kia. They said it was a sensor and the fuel pump just happened to go at the same time. So they had to fix both. Now, after talking to many people, they said that they seriously doubt that “both” would go at the “same” time. I walked away questioning if your company was taking advantage of me.
Fast forward– I just brought my car in for service for an oil change. I knew my brake light has been flickering on and off at a downhill or fast stop. I suspected that my brake fluid was low. When I brought my car for service, I specifically asked them if they would be checking the fluids. The service person said “yes”. While there for service I came around the corner to hear the mechanic commenting about my filter and stating that’s he’s waiting “for Mike to go try and sell me a new one”.
Well, I drive away and of course the light started to flicker on downhill stops or quick stops. Checked the fluid and it was down at the minimum level. An inch between max to minimum. Which shows me they did NOT check the fluids as they said they were going to. Perhaps they shouldn’t be concerned about “selling” me a 30 dollar filter and actually do their job as they are supposed to. Which completely makes me question the prior service about the fuel pump and sensor going “at the same time”. I’m VERY disappointed in your company and will be looking for a new place to service my vehicle. And, I will make it very clear to everyone I know what has taken place. People take their vehicles to mechanics because we can fix them ourself. We are left to trust you. Your company”Wagner” has completely broken that.
Regards,
Jennifer Reilly
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