I purchased a 2012 Kia Optima in December 2011. It just reached 9,000 miles. All of a sudden the front end began to
make a rumbling noise like the front axle is about come off. The vibration is on the right front passenger side. I am now afraid of what I have invested in–I took it to the Kia Dealership on Mt. Moriah in Memphis, TN. The service department kept the car for two days and the technician stated that she heard the noise but could not find out what it was…..On Thursday afternoon I was called to come and pick my car up but there is no resolution to what the trouble is with the car. Bill in the service department stated that he would have to call the corporate office in order to find out what is going on…..I want this documented due to the fact that I am a Coach and I transport students and if something were to happen, I want it noted that I made the local dealership aware of the problem and now I am notifying the corporate office. The noise does not sound well at all. Please notify me to show that you read emails and you care about your customers.
I look forward to hearing from you….
Zinker Williams
5434 Eagle Bead Cove
Memphis, TN 38125
901-314-2731
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