I visted the Gastonia, North Carolina store on Sunday October 29,2012. The store is on new hope road in Gastonia and the manger’s name is Shauna Washington. When I placed my order, I ordered 5 crispy pieces and 5 original, when I got home, I only had crispy chicken. My father can only eat oringal, so I had to drive back to the store , my family was ready to eat, but had to wait on me to return. When I arrived I told the clerk that my order was wrong, she immediately took offense and went and told the manager Ms. Washington. Ms. Washington had an attitude with me, she threw down my receipt and hollowed to the worker to give me 5 pieces of chicken, she had such a bad attitude, she did not aplogize, she could have said, I am sorry for the mistake and the fact that you had to drive back to the store. I work in a governent agency and we never treat our clients the way I was treated today. Other people were in line and she was loud with me. She acted as if I wanted to get some free chicken. That was not my purpose. I frequent your store many times, but the way Ms. Washington made me feel. I am not sure I want to go back again. I realize mistakes can happen, but she acted as If did something wrong. She did not err on the side of the customer. I have never had a problem with KFC before. Thank you for listening to my complaint.
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