I had the worst fast food experience ever @ KFC located at 2834 Boyer Street in Charlotte N.c 28208 704-697-8002. I went through drive-thru because for some “STRANGE” reason the lobby doors were locked before 10p.m,, I placed my order which was two number one combos one with a mountain dew for the drink the other with Pepsi ..I also asked for one of the combos to have a side of mac and cheese and the other to have a side of potato wedges. in addition i asked for an extra side of wedges and an extra side of mac and cheese. After placing my order i had to repeat everything because the cashier obviously did not hear my order. The cashier told me my total was $14.29, once i got to the window i gave the cashier a $5 bill nine $1 bills and 30 cent. the cashier was so busy trying to take the next customers order that he did not give me a receipt nor did he give me my $0.03 in change and i did not see him put the money that i gave him in the cash drawer. I was asked to pull up to the next window by the cashier (kendall) and once there i was asked what my order was because kendall obviously had not rung it up. Taking up to much time at the window the manager quickly approached, he said that the order was not on the screen and asked did I have my receipt. I told him that kendall did not give me a receipt nor did he give me change. Kendall argued back and forth that he did which i thought was very unprofessional so instead of them just fixing the order i asked for a refund. Who would want to eat from a restaurant that has given them bad customer service??. The manager then asked for me to pull up to the lobby door so that he could count down kendalls cash drawer. I waited for about 10-15 mins and no one came out so i drove back around through the drive-thru. The manager came to the window and told me that kendalls drawer was correct and that they had a no-refund policy so he could not give me my money back all he could do was give me his managers card with information on it regarding how to make a complaint. I thought it was a joke because the KFC policy as i know of states that the customer IS ALWAYS RIGHT and they were actually expecting me to be satisfied with leaving without a refund, no food, only a managers card who at the time could not be contacted because it was past the office hours.
(PLEASE CONTACT ME ABOUT THIS MATTER OR I WILL TAKE FURTHER ACTION THANK YOU!)
Are You Upset Or Frustrated At A Business?
- give additional costumer services of kfc
- kfc in kendall drive thru