We bought and had the new refritgerator delivered on July 28, 2011, and when the warning lights for a new water filter and air filter went on this past week, February 2012, we found that there was no filter for the water installed! We have been without filtered water for 7 months, and in that time the water was used in baby formula and drinking, thinking it was filtered! Apparently the Sears installers or the manufactor (maybe the same) of the refrigerator didn’t install the filter when is came.
There was a “plug” in it’s place to keep the water running, otherwise we would have questioned the non-flow of the water way back then. We bought it from the nearly defunct Sears in Carmel Mountain, San Diego. California. All this came about when I looked into the water-filter receptable and saw the “plug”, when I was about to install a new filter, which by the way, was the wrong one to use, because the people at Sears sold me the wrong one. The “Use & Care Guide doesn’t specify the type of filter needed, only the Sears stores have the information in their files, and the clerk sold me the wrong one.
I don’t know what recourse I have for this goof by Sears, other then to recommend to all my friends and church folks to be highly aware of what they buy from Sears. We probably will use Sears as the last recourse for any thing we buy in the future.
Are You Upset Or Frustrated At A Business?
- fridgefiltershop reviews
- sears scam water filters