My mother & I are a loyal customer of JCPenny, we’ve never felt the need to complaint about any store but this time it was way out of hand! My mother & I went shopping at JCPenny lakeforest at the shoe department, my mother wanted these beautiful black lady shoes and is her first time wanting one. I was very excited for her and wanted her to get it but It wasn’t her size so I ask the lady who works there to help us out. I told her ” Do you have any other size for this shoe & She said she might have a 5″ so I told her to get it for us. She said yes but 1. She didn’t take the shoe with her to get another one like that 2.
She stop by & help the other women instead of us who came first! Is it because we are Asia & the other women is white? We also have the money to pay & is not like we’re getting it for free! We waited for her for 40min! We kept on asking her but she kept on saying sure but never get it for us & just keep on helping other ladies! My mother who said is okay let’s get it another time. The mother who was excited to get her first lady shoe, the lady shoe that she loves & adore so much was never giving to her because of the women who looks down on Asian! I don’t plan on ever going back to that store unless they have a better customer service! I’ll be telling all my other friends as well!
From, The daughter who felt sorry for her mother & feel hurt for being look down because she is Asian!
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What are you thinking with your Hair Salon gimic for the month of August? It is nice to give free haircuts to children prior to school, but if your going to promote something like this, DO NOT do it for an entire month. As a regular customer for years I could not get an appointment and neither could many others. Instead of bringing in new customers by doing free haircuts for kids for an entire month, many of us have gone to other places. You have lost business and did not gain a thing. I believe you need a new PR dept. to come up with better ideas to bring in business. This was NOT one of them. The screaming commercial was another very STUPID and ANNOYING idea. If you want to hire someone with a brain let me know and I will apply.