my husband has purchased jewelry several times at pennys..the values have added up over the years. i went over the weekend to look into trading up on a ring he purchased for me. we have certificates on the pieces for trade- up on the value of the ring and earrings. The salesperson 1st off was not professional at all, and told me we know longer honor your paper..no explanation or no knpwledge on how a decision could be made without contacting the consumer. I had no chance to take advantage of the agreement given to me byPennys before you decided to do away this…I feel i should be given the chance to consider trading in the ring, as i had intended to do over the weekend. This is not proper for you to rip off the consumer..This was a deciding factor to purchase several items over the years.. What a bussiness you must run.. I have been a loyal customer for over 40 years. I do not expect this from your store chain…I would like a response to validate your actions as to why you would rip-off a consumer without notification.
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