Tonight my husband, daughter and I was assisted by Chesley of Jack in the Box.
Location of this Jack in the Box is in Long Beach, Ca on PCH/Orange across the street from Long Beach City College and CVS Pharmacy.
We ordered via drive thru and after checking our combo received it was incorrect.
This was approximately around 1am in the morning. My husband just ordered a #4 combo and we received 2 burgers with a strawberry shake.
Because we were already passed the drive thru window I had to exit the vehicle and walk up to the window to advise Cashier Chelsey of the incorrect order we received. She immediately became irate demanding it was the right order after I advised we just paid almost $10 for a combo and we received someone else’s order. She became livid and snatched the bag out of my hands and the shake and literally thru in the trash 1 by 1 and because she was so irate I just asked for my $ back. She went on processing the credit back. After she completed the transaction advised her the rudeness of her services was not necessary. She said, “bye! Bye!”. At this point because she was yelling a male walled in and I asked if he was her manager. He answered nicely yes and apologized on her behalf. I assured him no apologies need from him it was his wrong doing it was hers and she continued to be rude from the background still yelling across serving area,”not gonna happen, not honna happen!” I walked away only to count the credit issued to me by Chelsey only to realize she shorted me only giving me $6 back when I paid $8 and some change. So again I walked to the window and at this point her manager Jose was handling drive thru window (THANK GOD for the customers that followed). I don’t wish termination on anyone. But I work in Client Services and am an advocate of 1st Class Client Services provided to all clients. After all, no revenue no jobs! Chelsey is not worth losing customers over and witness this morning who happen to be there and also waiting to the side because of their incorrect order got to see 1st hand what horrible services Jack in the Box provided tonight. Tonight, Jack in the Box failed numerous customers via drive thru. Please do us a favor, and process an investigation in this matter, provide managerial training to Jose on how to handle an irate employee and look into terminating a horrible employee with an horrible attitude, Chelsey! I am 35 years old and have experienced many bad services but not to this extent. She truely identified her ugliness through her very very unfriendly customer skills. The better saying is she has NO customer service skills!
A very concerned and unhappy customer,
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- horrible cashiers attitudes