I have a new iPad2 and a new iPhone 4GS. I had an Apple ID and everything worked fine. I read on the Apple ID FAQ that when my eMail address changes, I should change my Apple ID as well. This is not a good idea because it completely fouls up updates of apps bought under the old Apple ID. Then I tried, with the help of customer service/support at the iTunes store, to get the Apple ID and my iTunes store sign-in to be the one and the same. The iTunes store insists that my new eMail address is my iTunes sign in using firstname.lastname@example.org.
This new Email address is now my secondary eMail address at Apple ID, my original eMail address. (Since I changed ISP’s, my Email address has changed). There is never any agreement between my Apple ID information and my iTunes information. Apple support has given me advice which they said would “completely fix” my problem. iTunes support tells me that the advice I got from Apple support, in this case for my iPhone, is 100% wrong. The latest escapade is that the iTunes store info insists that the 3 digit security code for my credit card is invalid while my card number is valid.
This is on the account that was originally opened with an Apple ID of the old email address email@example.com. this has become so fouled up and complex that I am completely confused. Bad since I have a B.S., Cum Laude, in Mathematics, physics minor, formerly worked as a programmer, and am an M. D. from a major medical school. I work as a medical school professor, and usually when someone has a computer problem, I am one of the minor gurus in my circle with respect to computers.
My problem is that his situation has become hopelessly fouled up because the information I get from the different Apple ID and iTunes support people has me running in an infinite loop. If I, who am not a complete fool with respect to technology and software, cannot make this situation work, and I can’t, then what is the average Joe to do? The vaunted Apple support has left me cold. It does not deserve its reputation. I gotten better support, and still get, better supp0rt from Dell.
I was all set to become a complete Apple shop and lay out some big bucks on Apple products. All that has been stopped. Apple firstname.lastname@example.org support may be praised the world over,but it does not deserve this praise if my situation is any indication of its competence. One problem with Apple is that there is no second source, the opposite of the PC world. While I was ready to leave the PC/Android world, I am not so any longer. I went with Apple precisely because of its support. Shame on me!!!
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