I purchased an HP Pavilion dv6-3227cl Entertainment Notebook on 5/9/2011. On Dec. 31, 2011, I opened my notebook to do some work and found the screen had a black line across the top and the screen was flickering. There were also horizontal lines across the screen. My notebook was still under the first year of warranty. I contacted HP and the first representative I spoke to took my information and told me that a representative would be calling me to tell me how to send the computer in for repair. He asked me if the computer had been dropped and I told him no. He stated that the computer was covered under the warranty and that all I needed to do was send a copy of my proof of purchase. I submitted the proof of purchase via e-mail.
On today another representative named Wil called me. He asked what the screen looked like and I told him. He then stated that I had damaged the computer and the warranty did not cover screen replacement. The representative, whose name was Wil ( who by the way was in India) said I would have to pay $329 to have the screen replaced. I told him that I did not damage the screen. I am very careful with my computer as I use it for work purposes. The computer was not dropped or otherwise damaged. He continued to insist that I had somehow damaged the computer. I told him that this was ridiculous and that the company should cover any repair or replacement costs for a computer that was only 7 monnths old!
When I asked for the name of a contact person to whom I could direct my complaint, Wil stated that he did not have a name. He said I could sumbit a complaint on the website. When I told him I would like to have the name of a person he still continued to say he did not have a name. I will never buy another HP product and will do everything in my power to make sure everyone I know does not purchase HP products. I can tell by the comments on this website that I am not the only person to have a problem with an HP computer screen.
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