I bought an HP laptop less than 90 days ago, after having a previous good experince with HP products. I have not done anything to abuse the product: I have not dropped it, spilled anything on it, etc. The screen stopped working. After spending over an hour on the telephone with two different people who I could not quite understand because of thick accents and bad telephone reception, I was transfered to a supervisor, Jeep, who told me that the damage was my fault and would NOT be covered under the warranty, and would cost $350.
Considering that I did nothing extraordinary to the computer to void the 1 year warranty, and considering that I paid $500 for the computer less than 90 days ago, this is ridiculous. I asked to speak to someone else and was told “there was no one else.” That is what REALLY made me mad. I was told that if I called back, I would get the same call center and that he was the only supervisor on duty.
I am hoping that I got a bad supervisor on an off day and that this problem will be resolved by HP. Otherwise, I will not spend a dime to fix or buy any of their products ever again, and I will be sure to warn everyone I know of this bad experience.
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