I have had a HP Deskjet 6500A Plus since May 2011. It has never worked exactly right. Half the time it wouldn’t print. When it did print it was a good print. I could never make copies. About two weeks ago it went offline for no apparent reason. I had it looked at by someone who knows computers and printers and he said I should call you. I was on the phone for 1 hour Friday and again today. I could hardly understand your representative and she couldn’t
understand me and I had to yell for her to hear me. Finally, she said HP would send me new ink cartridges and the printer would work fine.
I find this hard to believe. The ink cartridges have good levels and the black one is new. I told her I wanted a new printer and she ignored me. I always thought HP was a really good company but at this point I’m really disappointed. The same troubleshooting methods were used both days. I became so frustrated and angry that I had to hang up. I certainly you can give me some satisfaction.
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I bought a new office jet 4500 a few months ago. From the very beginning it had the following defect: it would go off if not used for a while and refuse to turn on no matter what button I pressed. Each time I had to unplug the power cable to have it turnrd on again. What should I do? Throw away and buy another printer?