Me and my two sisters went to the Hollister in Stratford for shopping. After we chose what to buy we queued up and was served by a women. She left the till and was walking around the store. She literally made us wait at the till for a good 10mins. When she came I asked her why she left without saying anything to us.
She insisted that the product I wanted to buy didnt have a barcode therefore she went around looking for a product with the same price. Then she made us wait because her till didnt have 10p coins. We waited for another 5 mins. Once she gave the change and reciept she said bye. I said to her that she should usually explain to the customer what we’re awaiting on; not walk off without explaining and should say sorry for making us wait.
At the time the male cashier next to her started shouting and telling me I should move and leave the store. I argued with him and said he should not get involved as I wasnt speaking to him. He continued saying ‘move, next customer, go bye’. I reported the situation to the store manager at that same moment. I am extremely disappointed!
I have been a customer in Hollister for so long and have never had a problem like this previously. The worker has no right of shouting at me and assaulting me like that next to others. I have said nothing wrong. I work aswell, i know how customers should be taken care off. I am not satisfied at all!
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This evening, my son and I purchased four shirts from your Hollister store in Tallahassee, Florida. The long wait in line, and shirt ringing up at $34.50 when it was actually listed on sale for $20 was easily overlooked. However, it was quite disapointing and inconvenient to say the least when we drove 50 miles to our home in Georgia to learn that two of the shirts still had the security tag affixed to them. I had not planned on coming back into Florida for a while, yet my son was looking forward to wearing one of those new shirts for his birthday dinner tomorrow evening. Very disappointed. Additionally, when I called the store to advise Kelly, the manager, of the issue, she was apologetic about how she was unable to help me when “my problem.” I understand that Abercrombie is a multi-million dollar industry, yet I’d hope that no matter how far removed the A&F Headquarters is from the customer, that satisfaction is always a priority. Manager, Kelly, referred me to a 1-866 number. When I finally got through to someone at that number, they referred me to e-mail hollisterco@hollisterco.com, which I have not received a response to. Hollister’s customer service provides good reason to stay away from the store, or their partner store, A&F.