I recently rented a vehicle from Hertz at the Salt lake City Airport on October 3, 2012. Our plane arrived at 9pm and we were at the Hertz rental spot by 9:30pm. There were only 5 people ahead of us and we waited 45 min to be helped. There was 1 man manning the desk and I don’t know if he was a new employee or not but he obviously didn’t know what he was doing. Finally a lady showed up and we gpt waited on. Should be end of story, right? OhNo!!! The lady then proceeded to send us to the wrong level and we spent another 20 min trying to find the vehicle. We had to finally go back to the counter and this time we asked the man where our vehicle was and he gave us different directions entirely. So by the time we finally found the vehicle we had wasted 75 min. I have rented vehicles before and have never had this much of a hassle before. I most definately NEVER rent from Hertz again!!!!!!!!
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