I have an issue with my Maytag gas range. The model number is MGR5875QDW and my serial number is 21056508GV. The porcelain grates on my gas stove are chipping. I have already had them replaced under warranty. It didn’t take long after I replaced them for the same thing to happen. I did inquire about replacing them under my extended warranty but I was told it was cosmetic so therefore not replaceable. Over the years it has gotten worse and worse and now I am at the point where I don’t want to look at it anymore. So, I have decided to purchase new grates. I called Maytag parts and found out they will cost $93.00 each. Before I make an investment in new grates I would like to know if the chipping issure has been fixed. I spoke to customer service to see if they could answer my question and they said they don’t know of any problems with chipping of my grates. It seems strange to me considering there are websites that are clearly espressing this issue that other consumers are having. Could you please let me know if this problem has been fixed and if I can go ahead with my purchase knowing this chipping will not happen again. If the problem is the same could you suggest a possible solution.
Are You Upset Or Frustrated At A Business?